Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have looked all over Verizon's website, my bill, etc., and the information is not there. I have submitted an email requesting my call log/history for September with a response that I will not be able to view that information. I have called Verizon atleast three times requesting the information, and they inevitably send me to another department which is either closed, doesn't know the answer, or cannot help me. I had one customer service representative tell me that the only way I can see my call log/history is with a court order.
This matter is very important and will probably be a legal matter, so a court order won't necessarily be difficult, but I find it ridiculous that I can't access this information anywhere or that customer support can't mail or email the information to me.
It seems all of Verizon Support is inept and can't help with a simple request and instead plays games of passing me around to other departments. I don't know how this will end, but if I suffer damages because of their incompetence with my information, I will seek legal advise in that regard.