Call id on TV, feature is on the box but can't get it to work, at least a NY issue...

[smjm1982]

I was told a bunch of things from a bunch of places..

Story 1: source: some ad I read) Call-id on TV needs either digital voice or a regular fios pots phone + fios internet.  I have the latter & the feature does show up on the box but when I try to enable it, I get an error that I need the call id feature on my phone to make it work.

Story 2, source: fios support 12/18/09) I hear that the feature is currently only available to customers with Digital Voice & it looks, to him, like its available in NY.  He advised me to contact support later this morning (when they start as it is currently about 4am) & see if I can change the service over to digital voice, he advised me he thinks it is the same if not cheaper.  He said it will require the replacement of the ONT.

Questions:

1)

Do I need digital voice to make this feature work?

Either way, is this service available in NY?

Does it cost more then the fios standard phone, is there an additional fee for a service call or to have a replacement ONT installed?

2)

If I don't need it, when will it be available for regular pots phone customers in NY?

Otherwise, it should be understood that the feature doesn't work at all in NY; I mean, it is in the list for the settop box but it is unable to be turned on.  I know this cause I have seen posts on another forum of people from at least NY, complaining they have the same problem I have.

[mleduc35651]

There is a long thread on this at another forum..

http://www.dslreports.com/forum/r23501543-IMG-Caller-ID-on-in-New-York

It is normal for the box to start showing the option before it's actually live.

You won't need any service call or change of equipment. it will just start working when it's live.

From that thread some areas of NY have it. Verizon doesn't announce schedules on anything too much so you are highly unlikely to get an answer to "when".

[MagicMan]

I saw on one of the forums that callerid on the tv requires version 1.7 of the settop box.  you can find out what version you have by using the menu, scrolling down to settings the over to system info.   According to the dslreports forum, not all areas have 1.7 yet.