Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Call on hold sounds horrible on FIOS digital voice
Enthusiast - Level 1

Why does all, including Verizon's, music on hold on FIOS digital telephone sound so totally HORRIBLE.  Yes, most music on hold is not high fidelity but this is NOT related to that.  I get better sounding music on hold on my CELL phone than I do on a landline phone on FIOS.  If FIOS is so good and has so much bandwidth why won't Verizon fix this.  This is 100% within Verizon's control (at the very least that is true of music on hold FROM Verizon) if they would just care enough to fix it.