I have both the HD DVR SET TOP box and FIOS Digital Voice, but I am not able to see any caller id pop-up indicators if someone calls while I am watching TV. Is there some special configuration involved with this feature. My installation tech was not familiar with this feature or setup....... I have also called technical support several times each with different responses to my issue.
Call 1 / Respond 1) After about an hour on the phone I was told this feature does not exist (starting to believe this....)
Call 2 / Respond 2) I was told to go to https://www36.verizon.com/fiosvoice/ (which I am currently trying to resolve why my account does not display my phone option when I log in)
Call 3 / Response 3) I was walked through this process of re-registering my account for https://www36.verizon.com/fiosvoice/ ....This let to the same results as above and Verizon said someone who has dealt with this issue will contact you tomorrow as the area that fixes these issue is closed
(Call back 1 / Response 4) Verizon left a message with someone at my house that the service would take effect the end of the month (This was back in September....October is here and the feature still doesn't work)
(Call back 2 / Response 5) Some one called and told me to go to https://www36.verizon.com/fiosvoice/ and log in while there were monitoring my PC with desktop sharing and they saw I was not getting the correct screen and would call back to resolve.
(Call back 3 / Response 6) Some one called this morning to say the issue ticket will be closed.
But, my same issues still remain. No caller ID on HD DVR connected TV and no access to the FIOS Digital Voice Account Manager.....I need help from whoever has used this feature in a production environment and has this feature actually working....I have already heard about Verizon training employees on this months ago, but are any customers actually able to use it????