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Caller ID on TV screen

The Caller ID does not appear on the TV screen. I have done the troubleshooting and it seems to pass that test. It used to work until I got a new STB. Could the STB be the problem?

Re: Caller ID on TV screen
Enthusiast - Level 3

we've had the problem, too  and sometimes it does happen "out of the blue", but it will correct itselve after troubleshooting. Also disconnecting the box from the electricity for a few (+) seconds and then reload may bring you the result.