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Caller ID when I call another number
PG406
Newbie
‎02-06-2018 12:34 PM

The caller ID name that comes up when I call people is a name that has nothing to do with this account and nobody that I know.  How do I change the name that comes up to the name on the account (my husband) or my name?

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Re: Caller ID when I call another number
starrin
Contributor - Level 3
‎02-06-2018 01:41 PM

YOu can try this:

call billing... and have them pull up your account... have them search thru every "screen" for the "other person's name"

 call billing... and have them pull up your account... have them search thru every "screen" for the "other person's name"

they will find it, eventually.... then tell them to submit an order to change it... they can and will do so....

if they find the "other persons name" one of the "screens" of your account, but then say the can NOT/do NOT know how to change it... ask for their supervisor....

the reason that tech support could not fix it, is baecause they do not have access to change "the record"

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