Can not make or recieve phone calls

[Chefsiyam]

I can't make or receive calls on the land line for the past couple of days. I get a busy signal when calling in from another number.  The internet is working.  All of the phones in the house are all plugged in correctly. 

Verizon's web site won't load any pages having to do with phone problems - only pages where we can purchase products and services. 

The automated customer support agent won't give helpful answers.  The toll-free number doesn't help either.  I was on the phone yesterday for 49 minutes when the line got disconnected and I was not able to solve the problem.

How do I get help???

[LawrenceC]

Hi Chefsiyam,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.