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Can't Activate Verizon Call Assistant
samovar32
Newbie

I have been unable to activate Verizon Call Assistant.

When I click the "sign up" link, it tells me that I already have VCA.  When I click the "activate" link, however, it tells me I don't have VCA.

I called customer service, waited on hold for 30 minutes, and then was transferred to another number  - 888-483-5156.  I then was on hold more than _3 hours_ before losing my connection.

Would appreciate it very much if a VZ employee on the forums can help.

Thank you.

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Re: Can't Activate Verizon Call Assistant
Anthony_VZ
Master

That is the correct number for the Verizon Call Assistant support. You might have tried reaching them outside their hours of operation.   Monday-Friday 10:00am-09:00pm/EST .

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Re: Can't Activate Verizon Call Assistant
samovar32
Newbie

No, sadly, this was Friday afternoon from about 2 pm - 5 pm Eastern Time.

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Re: Can't Activate Verizon Call Assistant
samovar32
Newbie

I also submitted a "help" request by e-mail and received the following non-sequitur response from Verizon:

****

subject Re: Verizon.com Consumer email response (KMM3 . . . .) 
hide details 4:02 PM (5 hours ago)
 
 
 
 
Dear [ ] 

Thank you for choosing Verizon.  I have received your email dated
7/22/11 regarding the Verizon Call Assistant Service. My name is Laura,
and I will be happy to assist you.

I am sorry for the delay in my response and apologize if this has caused
any inconvenience.

I have viewed your account and have added the service for you.

After reviewing your account, I see that you have our Verizon Digital
Voice service. You are eligible to use "FiOS Digital Voice Account
Manager."

Your FiOS Digital Voice Account Manager Home Page is the first
page you see after logging in. It’s the control center for your FiOS
Digital Voice service. Everything you want to access is on the Main
Menu bar. Whether it’s checking Call Logs, reviewing Voice Mail
messages or caller information in your Phone Book, each time you
log on, it’s automatically refreshed so you get the most updated
information available about your account.
PC System Requirements:
• Operating System – Microsoft® Windows® 2000/2003, XP, Vista;
MAC System: MAC OS X, Version 10.5.2
• Browser – Internet Explorer® 6.0 or above, Firefox 3.0 or Safari
3.1 or above
• Plug-ins – Macromedia Flash Plug-in® 7.0
• Screen Resolution – 800 x 600 or greater

You will be able to add this service via:
https://www36.verizon.com/fiosvoice

You will just enter your UserId and password, just as you would view
your bill or email.

I hope I have resolved your reason for contacting us. If you have
additional questions, or if we may be of assistance to you in the
future, please let us know. We look forward to serving you.

At your convenience, I invite you to click the link below to see what
wonderful bundle prices  we have to offer you:
https://www22.verizon.com/Residential/Bundles

Thank you for using Verizon. We appreciate your business.

Sincerely,
Laura
Verizon eCenter
***
Contrary to the e-mail, VCA still has _not_ been added and I do _not_ have FiOS digital voice...
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Re: Can't Activate Verizon Call Assistant
Graycypher
Newbie

I have this same issue.  I tracked down the problem to the type of voicemail configured on my Verizon line.  There are two types of VM service and the one I had was incompatible.  Verizon can either switch VM or disable VM to correct the issue.

They will tell you that he problem will clear up in a few days, but that isn't true.  Talk to tech support after two days and get them manually process your VCA request.

It is a pain, but this seemed to work for me.

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Re: Can't Activate Verizon Call Assistant
Hubrisnxs
Legend
Stick to the toll free number you mentioned. Thats the only group I've ever had luck with. St lest they know what call assistant is...
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Re: Can't Activate Verizon Call Assistant
Hubrisnxs
Legend
At least*
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