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Can't pay bill OL
sjohnson5
Newbie
‎06-07-2015 04:27 PM

I've been trying to pay my final bill OL for days but keep getting this message:

"We are currently experiencing difficulties with this payment application. Please try again later. We apologize for this inconvenience"

Can anyone suggest anything? I've never had a problem paying OL until now (may be due to it been a final bill?)

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Re: Can't pay bill OL
LawrenceC
Moderator Emeritus
‎06-07-2015 07:27 PM

Please try clearing your browser cache and Verizon cookies, or try a different browser.  If you are still unable to use online bill pay, you can contact Billing though Contact Us.

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Re: Can't pay bill OL
sjohnson5
Newbie
‎06-08-2015 09:57 AM
@LawrenceC wrote:

Please try clearing your browser cache and Verizon cookies, or try a different browser.  If you are still unable to use online bill pay, you can contact Billing though Contact Us.

Not as simple as clearing cache or using a different / new browser. Message is still there.

Guess I need to make a phoine call to get this bill paid,

Not sure how much business sense it makes for a company to make it difficult for a customer to give them money, but so it is.

Thanks

SJ

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Re: Can't pay bill OL
tns2
Community Leader
Community Leader
‎06-08-2015 10:04 AM

Occassionally the service is down on Sunday particularly in the morning.  Otherwise it normally works after clearing CACHE or using a different browser.  For IE it sometimes works if you set compatibility mode.

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