Cancelling Service?

[Screwedsenior]

There must be an incentive programs to keep customers from canceling because no matter who and how many times you call, the cancel does not go through.  Where are all the recorded calls for customer service training....???? probably sitting in legal department waiting for the lawsuits.  Senior (92 yrs. old) has been systematically screwed out of $250 so far by Direct TV/Verizon....... and they are still billing for a number that does not go through..... go figure......

[LawrenceC]

Hi Screwedsenior,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Scewedsenior,

            We do apologize for any frustration but will not be able to assist without your information. As we have asked for this multiple times without any response we are now closing your Private Support Case.

-Adam_VZ