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Cancelling an online same day payment!
MsM65
Newbie

On the phone/internet over 3 hrs...how do I cancel an online payment TODAY???? I messed up my payday, which is next week and NOT today.....I do not need a bounced check fee!!!! I have a confirmation #...I have spoken to every rep that Verizon employes to no avail......I need help here...I need it today...and I am NOT going back on the phone anymore to be cut off in the middle of a conversation, or sent to an operator that I can hardly understand!!!!

When I finally relocate, as I am closing here and heading south, I am really going to rethink who I use for my phone service, I have only a cell phone at the time....landline was disconnected preparing for the move about 3 months ago!!!!

HELP!!!!

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Re: Cancelling an online same day payment!
ElizabethS
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Re: Cancelling an online same day payment!
Verizon_Support
Customer Service Rep

MsM65,

Due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you,

 
^Matthew

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