I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
More details: My phone rings, but no caller id information. When I answer, the caller can hear me, but I cannot hear them, so I have one-way communication only -- on all telephone devices.
Here we go again, with the same problems as before. Needless to say that FIOS never came..It's in the area but not to mine. Just about every other month I have had noise on the line and dropped calls. This unacceptable since I pay my bills without fail and when repairmen come, they try their best, but what can be done with bad input cables. You try to find the date that Fios will replace the main cable, with no help. WHY CAN'T VERIZON NOT KNOW WHAT FIOS'S IS DOING WHEN!!! You Verizon are BIOS!!!!
Three days ago I have had same problem with the phone, spoke to phone rep yesterday, today repairman came. He rerouted the wires on the pole , stated to wait two hours for activation. Phone now working even worst than before. Called to advise of problem...work order called in for December 11th. Almost two weeks without full service...
Called Verizon today and requested a Tier 1 Mechanic since the problem lies in the main cable and they have the training for repairs. Verizon repair guys are tier 3 and know that the problem lies within the cable but they do not have the right to work on the main cable.
Problem is that Tier 3 is dispatch, does his jury rig, and he gets it working until the wire that he attached messes up another customers service, and he calls for help!
I asked for Tier one as of today but I was also told that they are in short supply, meaning delay in service.