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Cannot receive calls- says number is disconnected!

We just switched from cable phone service to Verizon.  We have a dial tone and can dial out, but when we call the number, we do not receive a call.  Apparently, we can't receive any calls at all.  Verizon confirmed the number, so it's not the wrong number.  I'm hoping someone can help me here, as I don't want to have to wait an hour to get on-phone help again.