Change old Verizon POTS number to new fios line

[GaryDoug]

I and several techs at Verizon are having a lot of trouble doing this. See if you can tell me about your experiences, if they apply.

I had Fios Triple Play installed about 3 weeks ago but delayed moving my old Verizon POTS number to the Fios phone until I was happy with FIOS. After deciding to keep Fios, I called torequest moving my old phone number to replace the new one that came with the Fios installation. The installer tech said this should be a no-brainer and would take a few minutes at most. I requested this move 5 days ago and have talked to no less than 4 techs or representitives who are very aggreable, but have yet to see any results. My old line is still active and my new line is unchanged. Apparently this has thrown them for a loop. Anyone out there have the same experience? Or anyone who has had this done successfully please describe the process. Thanks.

[GaryDoug]

Another day goes by..... Verizon has accomplished nothing in solving this.... Thursday July  8th...

[GaryDoug · Accepted solution]

FIXED! After 7 days and 5 technicians, it is done.

[ElizabethS]

That's great, GaryDoug! Please post and tell us how it was resolved. Your experience can help other users who may have the same issue.

[GaryDoug]

I have no real idea how it was done,,,,except it took an army of techs working in shifts...something about the order getting hung up at multiple stages.

[BatmanPPC]

Sadly, in my experience, this is the norm for VZ. I'm really sorry to say it because otherwise the service provided is great. I've had VZW for over 10 years, and have a small business FiOS internet only account for a little over 2 years. All the troubles have always been with calling in and trying to get something done. Departments don't talk to each other.

My latest fiasco was transferring the FiOS internet service from one location to another due to a move. I knew IP Addresses would change but was told everything else (in particular account numbers and usernames) would stay the same when I initiated the transfer. Wrong. The way the order got processed was activating new service (which means new account number) and then terminating old service (disabled my usernames). Took me two days of talking to techs to get it resolved. As far as the techs knew it should have been a simple service address change in the system as far as the billing dept was concerned and they had no idea why it was done this way.

[carolNY]

  Hi..

       I currently have this same problem.  I have a POTS line, which I've had for years, and now is experiencing problems.  I also have an existing FIOS telephone line, TV, and Internet.  I want to move the POTS telephone number over to the FIOS service as an additional line.  I've tried to call the customer service number, and different employees give me different answers.  I currently have a family member in medical problems, and cannot chance having the main "Pots" number out of service for a long period of time ( currently I'm forwarding the calls to the Fios number).   

      In the intervening eight years since the original post, has a method been worked out to do this??  Thanks in advance for any answers..

[kh-gary]

Hi carolNY,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.

[kh-gary]

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!