Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Hi everyone. I have been a loyal Verizon customer for 10+ years now, but have recently started to run into problems when changing my plan
After setting up the switch, I was told my Verizon Freedom Essentials Plan would cost me $54.99 (not including taxes but this total cost did include my internet access as it would be bundled together). The sales agent was laughing because it was actually $2 cheaper than what I had been paying for years.
I get my first bill in the mail today. I am a bit nervous because I got it Saturday after their call center in closed. So I have to wait until Monday.
I know taxes are separate (not even including them).
I know that there are partial month charges (also not even including them).
What I am a focusing on is my "Current Charges,” here is what it says:
Verizon Freedom Essentials - $49.99 (not what I was quoted)
Internet 768k to 1Mbps - $29.99 (I WAS paying $21.99).
Bundle Discount - $5.
Even if you take the bundle discount and deduct that from my internet, I am still paying $3 more than I was before.
I am more concerned about the phone calling itself. Why is it $49.99? I haven't changed my phone plans or internet plans in forever and I am just not sure what to do.
I will be calling them Monday morning, but what are the chances of me getting this fixed? I cannot and will not pay $74.99 (plus $25 dollars in taxes). I was told $54.99 for Freedom Essentials PLUS my internet. The $74 amount is something I would expect AFTER taxes had been applied, but not before!
If they will not honor the price I was originally told. I wasn't even quoted either. It was (after being on the phone 45 minutes - "Alright Jennifer, we are all set and you will be up and running and ready to make long distance calls in 24 hours. Your final price for this package is $54.99, not including applicable taxes and surcharges)
Am I allowed to go back to my previous plan/pricing without any fees for changing my plan? Can I quit Verizon all-together and opt for Time Warner cable since they didn't upload their end of the bargain?
Was this on FIOS? You might have been sold something called a "copper" phone line but in reality you were only provided with digital service. Let me know.
I agree. I did the same as you. You bill will get even higher. Verizon customer service is terrible and if you try deducting services such as voice mail or wire maintenance to reduce your bill, it will really go up. Except for one month, I have been a verizon customer over 50 years. If I ever find an alternative to verizon, I will definitely take it. You cannot win with them, and you cannot trust what they tell you.
BTW, Freedom Essentials is supposed to include internet service and long distance.
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