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Charge For Directory Assistance I Have Not Used
LadyTay1
Enthusiast - Level 3
‎11-19-2017 06:49 AM

On my upcoming bill there is a charge for directory assistance. I have not called directory assistance in years. This is definately a scam. I want a refund of this charge. And I will complain to federal trade commission. Plus Verizon also added another increase that I'm sure they'll claim was an increase in a tax or something. I want a refund of this charge as well. I am on a fixed income and these increases are not frivolous to me. Please do the right thing.

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Re: Charge For Directory Assistance I Have Not Used
LawrenceC
Community Manager
Community Manager
‎11-19-2017 07:45 PM

Hi LadyTaz,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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