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Cross line, then no dial tone after Verizon "repair"
heide
Newbie
1.9/14  place a phone+internet order from Verizon, the salesperson said phone would 
be OK after 9/15 5:Pm. The phone number is 301-xxx-xxxx
2.9/15  can't make any call except to Verizon, can't  receive any call; find the phone has a severe cross 
line problem, sometimes when I pick up the phone, I can hear someone speaking! 
Verizon promised to fix the problem, but I have to wait  two weeks. Can't use the phone during this 
period. Tried to cancel the service. Give up after be transfered from one help desk after another.
3.9/18  begin to use DSL service, hard to connect internet every morning.
4.9/28  a Verizon technician come to fix the cross line problem. At about 2:00 pm, the 
technician told me he had cut off the crossed line and established a new line for me. 
There was no dial tone by that time, but it would be back in less than 2 hours. Internet 
connection also cut off.
5. The dial tone never comes back. Can't use the phone, can't use the internet. Things getting even worse than before.
6. Verizon said "the repair request is isolated to your inside wire, jack or telephone 
equipment" and refuse to repair it now. The fact is, before the Verizon technician cut 
off the phone line, both I and he knew that there was no problem with any inside wire, 
jack or telephone equipment.
What can I do? Any advice deeply appreciated.
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Re: Cross line, then no dial tone after Verizon "repair"
Bob_Robertson
Specialist

Contact Technical support for phone repair, and have them come back out... If recently installed, you should still be covered...

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Re: Cross line, then no dial tone after Verizon "repair"
heide
Newbie

Thanks a lot. Verizon promised to dispatch a technecian on Oct 7th. Hope the problem will be solved. They will not charge me before the service is back to normal, right?

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Re: Cross line, then no dial tone after Verizon "repair"
Bob_Robertson
Specialist

Billing is automatic... You "should" be prorated for the down time.... But I would consult with Billing about that, to make sure your "credit" is entered on the account.

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Re: Cross line, then no dial tone after Verizon "repair"
heide
Newbie

Update:

10/6/2009 4:47:00 PM   Your repair request was corrected in the outside telephone line.

The technician found that there was a "short" in the outside telephone.

Next is the billing problem. I was told by a Verizon rep that I have to call the prepare telephone to get the out of service credit.

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Re: Cross line, then no dial tone after Verizon "repair"
Bob_Robertson
Specialist

glad it is resolved.......


@heide wrote:

Next is the billing problem. I was told by a Verizon rep that I have to call the prepare telephone to get the out of service credit.


 i don't  know what that means

if it means call the billing department, then it is correct

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