Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Customer Service
Enthusiast - Level 1

Does anyone agree the VZ customer service is terrible.  I have been trying to get "find me" service on my home phone which tells caller our service has been disconnected and to call my cell phone.  I have spent an hour each with 3 different agents (one was Indian) who all promised to fix the problem but it still has not been done.   I also left my cell phone for VZ to call today and after 2 hours they never did so.  Have you had similar experiences and what can we do?

Re: Customer Service
Community Manager
Community Manager

This issue has been escalated to a Verizon agent.