Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Customer Support for service problems

Verizon should be embarrassed of their customer support.  It has to be the absolute worst of 99.9% of all companies.  I had a simple landline issue to report and had to go through a very lengthy menu for the automated phone customer service number.  If Verizon is not intelligent enough to improve upon this service, they are not suited for anything more than being a Wal-Mart Greeters.  I believe this to be intentional (which makes it more disgusting) because your web site goes to great lengths to make sure someone cannot complain to customer servcice. 

Please make a simpler method to call and report a problem concerning landline problems.  And if you think it is acceptable to say someone has to be home from 8:00 AM to 6:00 PM to wait for the technician, you are horribly wrong.

Re: Customer Support for service problems
Customer Service Rep


Sorry for the delayed response.  Are you still having issues with your landline?  If so, can you send us a private message so we can look in to your account please?