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DSL working intermittently, phone not at all
coffeehabit
Newbie

As of last evening, my internet service (DSL) has been cutting in and out, and my phone line is not working at all--no dial tone, nobody can call in (they just get noise and a couple of beeps). I cannot call Verizon to inform them of this, the live chat function has been unavailable, and my email has not been answered. I have isolated each phone, and replaced the DSL filters to no effect. One telephone displays 'check TEL line', indicating there is something wrong with the line itself.

The online troubleshooter asks me to schedule a service appointment---with the first date available listed as a week and half away! That is completely unacceptable! This needs to be taken care of immediately, and there seems to be little I can do to speed up the process. Help please?!

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Re: DSL working intermittently, phone not at all
DougVZ1
Specialist

I've had your post copied to an employee monitored board, where a Verizon representative can assist you.  You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.

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Re: DSL working intermittently, phone not at all
coffeehabit
Newbie

Thank you...of course, they won't be able to reach me via phone for the reason stated in my original post! Hopefully my internet connection will work long enough for email to remain viable.

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Re: DSL working intermittently, phone not at all
coffeehabit
Newbie

It would seem that 'as soon is possible' is an incredibly relative and flexible term. I still have heard nothing, and having just read about the CWA contract ending tomorrow, this does not bode well.

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Re: DSL working intermittently, phone not at all cannot check NID box
JeromeC1
Newbie

I am trying to perform the test on the NID box that is described on the troubleshooting page, but when I open the Bell Atlantic NID box, it does not look like the picture on the trouble shooting page and there is no place to pug in a non-cordless phone.    I have intermittent DSL service, I have removed the dsl from the original jack and reconnected it to a different jack, where it is working, but my third jack does not work.   

I have scheduled a service call but I am convinced, after an appallingly rude conversation with a phone service technician, that it will only end up as "my" problem.

Is there anything more I can do.

Also, I cannot find a customer service email or phone number to report the technician, who'se behavior was beyond belief and for which he should be reprimanded.  Does Verizon have any interest in the performance of it technical representatives.  How can I bring this to their attention.  For persons with limited technical skills such as myself the rudeness, vulgarity and shocking tone make me very concerned about Verizon's interest in customer relations.   Money isn't the only variable when I choose services.  Respectful treatment is equally important.

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Re: DSL working intermittently, phone not at all cannot check NID box
Heather_VZ
Specialist

JeromeC-

First, let me apologize on behalf of Verizon for the way you were treated by one of our agents. That is certainly not how we want our customers treated and I'm sorry you had to deal with that.  I'll be happy to take your complaint via a Private Message (PM) and pass it on to the appropriate parties within Verizon if you'd like me to do so. Or I can PM you the appropriate contact information.

In the meantime, I'm also going to escalate your post so we can figure out what's going on with your service and get that fixed for you.

Thank you,

Heather

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Re: DSL working intermittently, phone not at all cannot check NID box
KaLin
Khoros Partner
Khoros Partner

JeromeC,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My  Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Re: DSL working intermittently, phone not at all cannot check NID box
Verizon_Support

JeromeC,

Since we haven't heard back from you or received the form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
 
- Joseph_VZ

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