I am new to Fios. A hole was drilled into my house to run the new lines. A hour ago I went into my basement to discover a pool of water in the middle of the floor. Appaerently the newly drilled hole is leaking. Water is leaking inside and outside the wall of my newly refinished basment. The worst part of this ordeal is the fact that I Verizon does is not answering the phone. So now I suspect I have approximately $2000 of damage.
Hi rcapozzoli,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
