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Defective equipment is not being replaced on Kellers Church Road, Bedminster Township, Perkasie, PA
NoNewEquipment
Newbie
‎07-27-2017 04:46 PM

Verizon support was called several times to fix either a no dial tone, static, or noisy phone line over the past three months. The lineman did what he could to fix the line from the outside. The pole is fine. The issue is in the equipment building 1.5 miles from the house on Kellers Church Road.

The land line is necessary to receive calls about a sick relative who is immediate family.

The land line is unreliable, and unavailable again due to noise.

FIOS has been pushed as a service in our area. Our household refused due to frequent power outages and the FIOS battery in only good for up to 8 hours.

Why hasn't the defective equipment been replaced in the equipment building on Kellers Church Road? Is Verizon trying to force our neighborhood into a FIOS agreement? How will Verizon be convinced to replace defective equipment in order to ensure an open line is available for emergency use? Any suggestions?

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Re: Defective equipment is not being replaced on Kellers Church Road, Bedminster Township, Perkasie,
LawrenceC
Community Manager
Community Manager
‎07-27-2017 04:53 PM

Hi NoNewEquipment,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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