I switched from "Analog" phone to "Digital" and there is a DIFFERENCE in VOICE MAIL OPTIONS, that I don't understand WHY? It's STUPID AND LUDICROUS and I've called at least 20 times to Tech Support to get Resolution and THERE IS NONE!
Under "Analog", when I checked my Voice Mail Messages, the Voice Mail would tell me, that I had three (3) new messages, and twenty (20) "Saved" Messages: each would be Dated & Time Stamped and I could "Navigate" the three (3) "New Messages" ("Save" or "Delete"), and then the Voice Mail would GIVE ME THE OPTION and Ask / Prompt me: "Do you want to listen to "Saved Messages"?
Under the exact same scenario in "DIGITAL": when I checked my Voice Mail Messages, the Voice Mail would tell me, that I had three (3) new messages, and twenty (20) "Saved" Messages: each would be Dated & Time Stamped and I could "Navigate" the three (3) "New Messages" ("Save" or "Delete"), and then the Voice Mail DOES NOT GIVE ME THE OPTION and Ask / Prompt me: "Do you want to listen to "Saved Messages"? It just goes through the three (3) "NEW" messages and Automatically goes through the "Saved Messages". If you have a lot of "New" messages and don't keep track, as you listen to the "New", it AUTOMATICALLY GOES INTO THE "SAVED" with no DISTINCTION or PROMPT 1st given: "Do you want to listen to your "Saved Messages"???
The feature offered in "ANALOG" is BETTER--receiving a PROMPT & having a Distinction between listening to the "New Messages", and then having the OPTION, whether, I want to (or NOT) listen to the "Saved Messages".
I'm really unhappy about the fact that I've had NO RESPONSE WHATSOEVER to this dilemma form VERIZON, which #1) is HIGHLY UNPROFESSIONAL; #2) not in the least bit "CUSTOMER SERVICE ORIENTED in solving a paying Customer's Problems.
I now want to switch back to "ANALOG", just so I can get this feature! A reasonable RESPONSE FROM VERIZON WOULD BE APPRECIATED!!! THIS IS RIDICULOUS!
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Since reporting this problem to VERIZON TECH Support, 7/31/2013, NO ACTION HAS BEEN TAKEN TO CORRECT this simple request. I've followed-up with Verizon Tech support Supervisor, and been told "that's just the way it is", and Verizon won't take any action to correct or change this deficiency