Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
While on a call with Verizon to increase our International Calling Plan limit, it was strongly suggested we switch to Digital Voice. This was the beginning of a 3 week frustrating, debacle, resulting in us having to replace our phone system (at an enormous cost), have no phone service and have shocking service from Verizon. I would recommend that Verizon representatives selling the Digital Voice program actually know the system, and understand the customers' needs before they suggest switching to Digital Voice. Additionally, the technical staff and the billings and sales staff were constantly giving me conflicting information, seldom carried out what was promised and were extremely impolite. Every time I called I had to explain the problem, and I called in excess of 3 dozen times, I was put on hold for periods of at least 45mins - 1 hour, listening to the same 'elevator' music. I did have a tech representative come out to our house twice and he was willing but unable to help. Verizon needs to be sure the field techs can handle the problem.
Today, we have a new phone system, and we were switched back to our original plan at Verizon, although we were told it was irreversible. So, we achieved nothing and incurred major financial costs and major inconvenience.
There was one representative, Stan, at the Fiber Center in Syracuse who actually followed up to make sure the problem was corrected.
I strongly encourage anybody interested in switching over to this Digital Voice program do as much research as possible and speak to many more than one Verizon Rep to ensure you have accurate information and therefore would be making an informed decision to switch to Digital Voice.