Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Digital phone problem! please help

We just got the T.V., Internet, and home phone package about 3 weeks ago.  I just went to hook up a brand new phone to the phone jack and i cannot get a dial tone. No incoming or outgoing calls at all. The screen on the handset keeps changing from (no line) to (line in use).

I know that the jack works becuase i watched the technician wire it up and use the fake phone he has on it. My internet and tv work just fine.

Re: Digital phone problem! please help
Champion - Level 1

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
You can find tools on the Verizon Residential Support page that may help you diagnose your issue: