Directory Assistance Calls - False Charges

[cakewalk1]

Hello.  I have received multiple charges on my Verizon bills for Directory Assistance Calls, which no one in my family has made.  One month the charge showed up 5x!!  I called Verizon to get more information.  The only details they would give me, "...the calls came from your number."  When asked for dates or more details, radio silence.   Verizon gave no more details.  How can Verizon charge me for this when first of all no one in my household made the calls and secondly when Verizon would not even provide me with details about the calls?!  Please credit my account for all of these directory assistance calls dating back to start of contract.    Thanks. 

[Telcoguru]

This a peer to peer forum. You are speaking with other customers. You need to go to the contact us link to speak with Verizon. http://www.verizon.com/support/residential/contact-us/index.htm

[LawrenceC]

Hi cakewalk,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Hello cakewalk , As stated this issue has been resolved in your private support case. Please let us know if you need anything else. -Mitchell