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Discontinuance of Service

I agree with the person who stated that Verizon does not compy with service wishes.  I REQUESTED TELEPHONE AND INTERNET SERVICE BE DISCONTINUED AS OF 4/9/2012 because I was moving out of state and PAID A $150 bill.    NO SERVICE HAS ENDED AND TODAY IS THE 17th of April.........WHUZ UP VERIZON?  Don't like to give refunds or YOU JUST CANNOT FOLLOW DIRECTION or REQUEST?