Dear Verizon,
I have been terminated by you. The most recent activity on my account included calls
to try to limit my service, continue with 911 service, and today's call which advised me
to wait until my final bill was issued on 1/12/15 to resolve issues. The system tells me
that I will be sent to collections on 1/6.2015 which will take the account totally out of
the hands of Verizon personnel. After being with Verizon for years, I was told I was a valued
customer. I was talked into a new two year contract in October, 2014 and the service
terminated with in days of the phone order. The person didn't attempt to help us but, talked
us into a plan that has now resulted in an additional $250.00 early termination fee and charges
for the months we did not have service. I am being told that I cannot make a payment and this
is going to hurt my credit. I spoke to 7 different people today without a resolution. I am being given
the treatment ... by your company. I just want my phone turned back on.
TNemceff
Hi TNemceff,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
Start a new topic or ask questions in the open forum.
