Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
We are very frustrated with telemarketing calls. We attempted to remove ourselves from the Customer Proprietary Network Information (CPNI) but it was impossible to do. So we called Verizon. We got very upset with the customer service person because she did not do anything to help. The woman said things like we must renew our Do Not Call Registry, which is not accurate.
Either it is impossible to enter the information properly for removal from the CPNI or we were entering the incorrect account number. So I tried to call Verizon again and I cannot get through to a live operator. I keep going in circles. I finally get to the point where the automated voice says she is connecting me with an operator but then I go back to the top of the menu. Is it possible for Verizon to block a customer from getting through to a live person?
I am not sure whether removal from the CPNI will have any affect on all the telemarketing calls, but we want to try that. I enter our phone number and the 18-digit account number at the top of our bill but the automated operator keeps saying the information is incorrect.
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you.