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Drop calls on landline phone
tech-glueless
Newbie
‎02-10-2012 11:20 AM

I'm receiving more and more instances of drop calls on my home phone--both cordless and land line phone. Why?

I was told that with fios this wouldn't happen.

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Re: Drop calls on landline phone
Anthony_VZ
Master - Level 3
‎02-12-2012 02:57 AM

Your calls should not be dropping like that. You can reset the ONT box by using the following steps...

  • Unplug the electrical power cord of your Battery Backup Unit (BBU) from the wall outlet.
  • Open the battery cabinet on the BBU (you may need a screwdriver to do this).
  • Disconnect the batter leads and wait 3 min. Reconnect the battery leads.
  • Put the battery cabinet back on and then plug the power cord back into the wall

This reboots the fiber optic terminal where all your services come in. If you are still having troubles, please send me a private message.  

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Re: Drop calls on landline phone
MarcusMill38
Newbie
‎01-19-2023 06:02 AM

I’ve have tried this multiple times even order a new box and it’s still happening 

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Re: Drop calls on landline phone
KH-OrnEsh
Moderator Emeritus
‎01-19-2023 06:59 AM

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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