Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I need help. I have been on hold for OVER 30 hours so far & I have gotten nowhere. I was promised a service start date of June 22 and I have been calling for TWO WEEKS every day & finally had my service turned on July 5 only for it to go off again on July 6.
To make matters even worse. I was promised a one month refund for my trouble (I even printed out the online chat where I was promised this refund), yet when I called today I was told that the agent was not authorized to give me this refund & it will NOT appear on my account!
I have no intention of calling again to be put on hold for another hour or more. What are my options? How do I get Verizon to compensate me for all my wasted time & two weeks without service? How do I get Verizon to KEEP THEIR WORD & honor their promises which I have clearly documented on paper?