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FIOS Home Phone number
maui61801
Newbie

I signed a 2 year contract with Verizon for FIOS TV, Internet and Phone in early December after switching for poor service. To this day(2/15/16) my phone number has not be changed. I have been requesting this change since day one. I gave them all the information they asked me for to make it easy for them to make the change. I can't get anyone to complete the request. I have tried 5 times. A few calls/tchats they could not even figure out what I was talking about. I am so fustrated with these folks I have no idea who to call or write to.

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Correct answers
Re: FIOS Home Phone number
LawrenceC
Community Manager
Community Manager

Hi maui6180,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Re: FIOS Home Phone number
LawrenceC
Community Manager
Community Manager

Hi maui6180,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

0 Likes