FIOS Phone Management not working

[Sophie23]

FIOS Phone Management not working

Have not been able to get access to Phone Management at Verizon.com or the MY FIOS App. Voicemail, Call Features, Call History and ever other choice gives error message of "We encountered a problem while processioning  your request. Please try again later" 

Been on phone and chat with support for over 10 hours now and get same result! People ignoring the issue and not helping.

Each and every time having to start from almost the beginning to get the same results.

Now on on hold for hours with zero confidence.

Anyone know what the problem is?

[Sophie23]

Have not been able to get access to Phone Management at Verizon.com or the MY FIOS App. Voicemail, Call Features, Call History and ever other choice gives error message of "We encountered a problem while processioning  your request. Please try again later" 

Been on phone and chat with support for over 10 hours now and get same result! People ignoring the issue and not helping.

Each and every time having to start from almost the beginning to get the same results.

Now on on hold for hours with zero confidence.

Anyone know what the problem is?

[kh-gary]

Hi Sophie2,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.