FIOS landline reliable? Is my experience typical?

[Change2ATT]

I’ve been a Verizon customer for years and years and recently upgraded to FIOS. Based upon the problems I encountered, I wonder if Verizon is capable of providing reliable telephone service.

First of all, it took over a week from the time the technician installed the required equipment to my actually being upgraded to FIOS. And it wouldn’t have happened that rapidly if I had not spent hours and hours working with Verizon staff on four separate days. Three times whatever had to be done was supposedly done – except that it hadn’t been done.

During the next-to-last call, I learned that the technician had given me the information for digital voice and I didn’t digital voice. Just FIOS.

After the upgrade had actually happened, I used the *69 feature and learned that I was now getting less information. I got the telephone number for the last in-coming call but no date or time for the call. I called to ask why and, after a very long time, the customer service rep told me that FIOS was a new system and didn’t have all the capabilities of the old system. And they call this enhanced?

Then I wanted the instructions for making a three-way call to check if it had changed. Getting that took forever.

And I just learned that this forum – unlike the forums I have used for over a decade – doesn’t seem to have the capability to edit a post once you have clicked preview.

Is my experience typical?

[newcustomer523]

Spoiler

Day ONE…  22 MAY install started… ended a 7PM after 6.5 hrs… painful

New customer 23 May

Phone has poor quality connection and not able to communicate with most tech support people?? In and out and choppy

Internet slow, paying for 50/25?? Used SPEEDTEST.NET web site as recommended by Salesman at store

No e-mail..  Unable to send or receive (two accounts)?? But everyone says  everything is working Fine,,, must be my problem… had not 5 min before Installer  switched me over

Unable to use wifi on any mobile devices (authentication errors after password is used

On the phone for 8hrs with various tech support people, no satisfaction and shuffled off to another department

NOTHING RESOLVED

[walt178]

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@Change2ATT wrote:

And I just learned that this forum – unlike the forums I have used for over a decade – doesn’t seem to have the capability to edit a post once you have clicked preview.

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You can't edit a post while in preview. Go back to Rich Text and you can edit it.

[Change2ATT · Accepted solution]

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Walt178 wrote

You can't edit a post while in preview. Go back to Rich Text and you can edit it.

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Thanks. The forums I've used have an edit button.