Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have an extra $140 of changes on my digital line this month. First time ever. And the agent on the phone and her supervisor only offered to credit $50 with no explaination of why these charges are on my line. It shows 2 calls almost every day (one really early in the morning and one really late at night). I want FULL credit for my charges and I want a TRUE FIX to whatever is causing it. I will not play this game every month.
I see from this forum that this is NOT a new issue, and I also see that there seems to be no resolution. I've been a Verizon/Fios customer for as long as I can remember, and this is the first time that I'm ready to switch services.
I'm on hold (expected to be over 1 hr) to talk to tech support, but again, based on this forum's feedback I'm not expecting much. I work in technology, and if this was under my area of responsibility I would be making this a critical issue and not letting anyone sleep until we figured it out. WHO OWNS THIS????
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