FREEDOM VALUE PRICE GUARANTEE SWITCHED WITHOUT MY CONSENT OR NOTICE

[ccoyote38]

I had the verizon freedome price value guarantee up until my 7/16/2014 bill.  Then I started getting billed for long distance 40c a minute.  I NEVER ASKED FOR MY FREEDOM VALUE PRICE GUARANTEE TO BE REMOVED AND WAS NOT NOTIFIED THAT IT WOULD BE. My FREEDOM VALUE PRICE GUARANTEE disappeared after I ordered call forwarding and Verizon blames me saying I asked to be taken off the Price Guarantee WHICH I DID NOT. I called after my 7/16/2014 Bill and was reassured I still had unlimited long distance and long distance was credited, and that it was only showing up as a flat rate because there was a glitch in the system.  Then the same thing happened again on my 8/16/2014 bill, I called, was assured I had unlimited long distance and that if it happened again I would be credited.THEN THEY TRIED TO SELL ME PLANS THAT WERE $60 HIGHER than what I had.

On September 8, 2014 I voluntarily switched to flat rate service and got a different long distance carrier. I was still billed for all the long distance calls I made prior to Sept 8.  I called as soon as my bill came out and the phone rep said he had no record that I called before and complained about my FREEDOM VALUE PRICE GUARANTEE being removed.  So he gave me the run-around and told me he couldn't credit me the long distance calls prior to Sept. 8 and he would have to open a ticket and send it to an ofline team for review. 

Why don't they listen to the recorded calls I made since the 7/16/2014!!! I NEVER ASKED UNTIL SEPT 8, 2014 to be placed on flat rate and I should be credited for all the long distance prior to that.  Otherwise your phone Reps are all liars!  If you record calls listen to them!

[LawrenceC]

Hi ccoyote38,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.