Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I found posting here to be much more straight-forward and productive than calling.
What I wrote was not necessarily applicable to this forum, but it got results. I don't think anyone I talked to on the phone (10 people - over 4 hours of cell minutes) ever really understood 1) what my problem was 2) how to fix it or 3) who to direct the call to.
I had cancelled a switch to another carrier, but somehow the phone port (move to the other carrier) still went through. Two days later, my phone went dead.
When I posted my problem here, I received a message that it wasn't the right place to post and that my post had been moved to a place that technicians would see. I was skeptical. The next day I got a call from a technical in Virginia who understood my problem and was able to fix it by the next morning.
My suggestions for results:
- clearly describe your problem and surrounding circumstances
- avoid mentioning other companies by name
- express concern and/or dismay, but don't defame