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FiOS Digital Voice price increase coming.
gs0b
Super User
Super User

Found this in my latest bill:

-------------------

Notice of Price Increase
Effective May 17, 2014, Verizon will apply an FDV Administrative
Charge of $0.99 per FiOS Digital Voice line. This monthly surcharge
helps defray account servicing costs associated with providing voice
services. This is a Verizon surcharge, not a tax or governmental fee.
Visit verizon.com for more information.

-------------------

Thought others might want to know in case you don't read your bill carefully.

Have Fun.

Re: FiOS Digital Voice price increase coming.
debddigger
Newbie

So does that mean even if you sign up for a bundle for 2 years at, say, $79.99 that Verizon can still tack on this administrative charge without having violated the agreement?

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Re: FiOS Digital Voice price increase coming.
starrin
Contributor - Level 3

You betcha!  It says so somewhere in the agreement

Re: FiOS Digital Voice price increase coming.
stas2
Enthusiast - Level 2

I've been with FiOS for a few years now and with regard to service I'm not at all happy.  Every few months I need to call them and sit on the phone for hours trying to get credit for things they overcharged me for.

Now they increase set-top box rentals, tack on this administrative fee.  The agreement you sign is useless but for the termination fee.

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Re: FiOS Digital Voice price increase coming.
UncleJoe1
Newbie

The $0.99 surcharge has federal, state and local taxes and fees applied to it; on my bill the real increase netted to $1.21.  My concern, however, is not with the amount, but with a regulated utility's ability to get around a contract price by labeling an increase as an "administrative charge."  

I called their customer service line to discuss/complain.  When I asked what would prevent Verizon from using this as a vehicle to increase prices by $10 or $15, assuming Time Warner/AT&T/DIrectTV raised their prices as well, he admitted that he was not aware of any restrictions.  Neither am I.

I can't find anything in my contract with Verizon that lets them increase my price by instituting back-end increases.  I'm pursuing with government regulators and encourage you all to do so as well.  If this gets through, there will be more.

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Re: FiOS Digital Voice price increase coming.
AB2014
Newbie

Please let me know how can we escalate to regulatory authority, means who should I write, their address, correct process, right department/authority. I think every month all govt taxes increase & verizon surcharge & fess too. How can that be always & so frequent?

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Re: FiOS Digital Voice price increase coming.
AngryInSA1
Newbie

Time to get VoIP!

0 Likes
Re: FiOS Digital Voice price increase coming.
Syd6
Newbie

FDV Administrative Fee... bogus.  People should collectively respond by complaining about it.


@AngryInSA wrote:

Time to get VoIP!


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Re: FiOS Digital Voice price increase coming.
tns2
Super User
Super User

I wonder if its regional or what.  So far no such fee or announcement on my bills.

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Re: FiOS Digital Voice price increase coming.
DmitriK
Enthusiast - Level 1

Do not worry - it is coming - I have it on my bill for June