Follow Up To Verizon Leaves Me Without Phone Service

[Ismellelephant]

My intial thread seems to be closed. The problem was moved up the chain and in the end here is what I learned. I no longer have a dial tone because my area was upgraded to Fios, this was the info I got during my call to Verizon. So my phone service was shut off without warning. I asked to have my service cancelled so I am no longer charged and the call was then transferred to India where I couldn't understand the person, probably because I have to now use a cell phone. So I am still being charged by Verizon for a service they disconnected. I can't believe this is legal so I filed a complaint with the Attorney General in my state.

[Ismellelephant]

Still trying to get through to cancel. This time I got disconnected while waiting. Is there a way to cancel other than through the phone?

[KaLin]

Please follow the instructions in your original thread to interact with the support agents who are awaiting your input.  They will not see any of your posts on the public forum.