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Forced Phone Calls
Enthusiast - Level 2

Why is it I can easily upgrade my service on line but I have to call you to get rid of my useless phone service???

Once again, thanks for your cr4ppy "dollars uber alles" customer service, Verizon. I can't wait to get switched to someone- ANYONE- else.

Re: Forced Phone Calls
Super User
Super User

This is a peer to peer support forum, so your talking to fellow customers.

If you haven't tried yet, I strongly suggest using Verizon's webchat, you still would have to talk to a person to get rid of phone service, but at least its done via chat and you woulden't have to call anyone. 

You can access their support chat here