Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Since December I've had an inordinate number of service interruptions for periods of up to 20 days each. On line "troubleshooting" has proved fruitless. There are daily service interruptions with durations of up to several hours. Have gone thru on-line troubleshooting and have set up service appointments. Service is resumed eventually.
In each case I have no dial tone and using a conventional phone at the outside attachment point confirms this. With DSL service, accessing the DSL router gives the message "No DSL".
I can find no way of reporting service outages by email, by "chat with a service advisor" or by connecting with a human at Verizon by phone - the latter of course with my ATT cell phone. I really do need to speak with a human rathr than a machine and get answers as to why there are such frequent interruptions and why Verizon cannot reach a final solution.
This is unacceptable service. My next action will be to file a formal complaint with the New Jersey Board of Public Utilities.