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Get stutter tone for voicemail but then it says no new mail
jek2
Newbie
‎11-26-2009 05:13 PM

I just made a call out on our phone and heard the stutter tone indicating we have a message. I finally found the access number and got in only to find it says we have no new messages. I am not able to access the messages at all as it says there are no new messages. I am still getting the stutter tone. Does anyone know what the solution is?

Thanks,

jek

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Re: Get stutter tone for voicemail but then it says no new mail
VZ_Kevin
Contributor - Level 2
‎11-30-2009 12:42 PM

Few things to check, easiest/fastest first:

1. Dial into the voicemail system and go to the main menu. Listen to the no messages message, then keep hitting * until it exits you. Hang up and check it again.

2. Double check VM access phone number.

3. Have someone in repair reset the feature.

I can help with 2 + 3 if you'd like - just send a PM.

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