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I am new FIOS customer, have digital voice.
Today pretty much all day I have been getting " we're sorry your call cannot be completed at this time. Please hang up and try your call again later."Around 2pm, I had to try 11 times before I got a successful connection.
This is a concern for me since I use phone a lot and never had such problem with Verizon land line before.
Why this is happening?.
Hi, are you still experiencing this issue? I know with digital voice you must use 10 digit dialing which is common practice for most areas already. Are you using 10 digit dialing? Area code + phone number.
Thanks for the reply.
Yes, I always use 10 digits number.
Looks the problem was isolated to the 2 days when the weather was not good. I assume the Verizon VOIP network was not powerful enough to handle the call volume.
I think Verizon needs to improve in this VOIP area because vonage or cablevision voice customers in my area did not have any such problems.