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Here we go again, wait for the Ghost tech to never show

He we go again. This is for my parents that are seniors and need a land line phone and it has been out for going on a week. I chatted with someone and there was supposed to be a tech coming Sat. 8-12. Surprise no show! I received a call at 3 saying to rescheduled for Sunday. Surprise again no show, not even a call this time. Now its Monday no calls no anything. Its nice to see how little customers mean

Re: Here we go again, wait for the Ghost tech to never show
Community Manager
Community Manager

Hi bigtm42,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.