I had spent countless hours on the phone with Verizon trying to get my internet and land line fixed. After about 6 hours on the phone with customer service I finally was sent a new modem. I have spent about 5 more hours since then trying to get my landline fixed. Every time it rains or is too windy our service goes out! We were told months ago by a tech that we needed a new line from pole to house-it was never fixed. A tech was supposed to come out to our house on Saturday morning--I called only to be told that the day was switched to Monday. A "supervisor" called me back and said that someone would be there by 6pm on Saturday....Sunday, Monday came and went without a call. Tuesday morning a tech called and said he was on his way and that the problem was between the pole and the central office. My husband was home all morning waiting--watched 4 Verizon trucks drive past our house and never stop.....then I got home from work and had 2 messages--one from minutes after my husband left saying that our problem was resolved-call back to confirm....Someone was home all day-a tech never came to the house at all. I did not call back because I am totally disgusted with the service that we continuously receive! Someone should try to call back after it rains and see if it's working.......it's been hot and dry this week, of course we have service! I haven't received any help from the supervisors I've spoken to and I'm sure my bill won't reflect any type of credit...one of the supervisors transferred me to a phone number that was no longer in service...What is that? I work in a customer service department as a senior specialist and if any of my customers had to wait 20 minutes to speak to one of us only to be told that no one was available heads would roll!
I've had your post copied to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.
Oh I am with you I have been doing this since February. Was on the phone for days in Feb. to cancel a line and change services to decrease bill. Never came when they should took days off from work finally came and when I complained they said it was my problem. Now every bill is more and more money. I was just told I am being charged for two internet connections because the one on the secondary line was never canceled but they can only credit me for 90 days of service because somehow that was my fault too.
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