How can I have outgoing calls if my phone is out
sbishop1966
Newbie

866-812-1936 is registering as an outgoing call on my call log. I've had no dialtone for 2 days and have service scheduled. How can I have an outgoing call if I have no dial tone and can'd call out. Repeatedly for 4 minutes at 2:30 in the morning?

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Re: How can I have outgoing calls if my phone is out
KH-OrnEsh1
Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

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Re: How can I have outgoing calls if my phone is out
JGL2
Newbie

I am also having this exact same problem.  Have you managed to restore your land line?  What are the steps in doing so?

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Re: How can I have outgoing calls if my phone is out
krob47
Newbie

I also having the same problem with no dial tone and the same calls to (866) 812-1936. Are our phone accounts hacked somehow.

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Re: How can I have outgoing calls if my phone is out
vabkbelt
Newbie

6-19-24-2014 Same number - 866-812-1936-shows up on my calls for past 5 days with no dial tone. VERIZON NOW TAKES FIVE DAYS to get Repair service and Tech calls to find out problem after I reported it to several verizon associates?

DOES VERIZON HAVE CUSTOMER SERVICE

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Re: How can I have outgoing calls if my phone is out
smith6612
Community Leader
Community Leader

Usually I would attribute such a problem to a short on a wire, but since it's happening to a few people this seems suspicious. Are any of you by chance, in the same general area? A quick check around suggests this is a Verizon diagnostic number.

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Re: How can I have outgoing calls if my phone is out
Will_it
Newbie

Same exact issue in Central NJ.  Phone is out but all other services are working and the same conference # is being dialed at odd times and repeatedly (866-812-1936).  Fix it Verizon.

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Re: How can I have outgoing calls if my phone is out
bubbagump1
Newbie
happeng w me too for a week now verizon is stumped my landling which is no longer plugged in to house nothg is - is callg 211 and 311 all day and all night long... #1 i dont use landline but am forced to keep it to keep internet and cable#2 hisband had stroke so i had landline off and calls directly show up verizon.net

i keep callg verizon but no one can handle this
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Re: How can I have outgoing calls if my phone is out
ElizabethS
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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