How do I add a second line at home?

[1995hoo]

I've been trying to find the answer to this question online and have struck out. Verizon's website says that to add a second line at home you can log into your account, go to "My Profile," click on "Lines & Accounts," and then click on "Add Second Line" (or something like that....unfortunately today Verizon's online support system is claiming that online support is not offered in Virginia). When I go to "Lines & Accounts," however, it does not give me the option to add a line—it will only allow me either to de-register my current phone number from online account access or to register another billing number for online access.

At the moment I am not certain I actually want to order the second line—I just want to price it out to determine whether I would rather get a second line or switch to VOIP service with dry loop DSL. This is why I'd rather run through my options online instead of having to call customer service—it's easier and more efficient to be able to view the options on the screen instead of having to take notes while talking to someone.

Does anyone know if there is a way to price this out online? Verizon's site has been the target of much profanity from me due to the apparent absence of this feature and due to this utterly ASININE statement that appears when I try to get online support: "Select a Service for Online Help/Verizon does not offer this service in Virginia. You can search or browse Phone Support for the services." I mean, come on, is that some sort of joke??!!

(I use a Bang & Olufsen two-line cordless phone system tied to a BeoLine base unit, and I've already confirmed that the phone jack into which the BeoLine is plugged is indeed wired for two lines. So that's not an issue.) 

Message Edited by 1995hoo on 07-29-2009 09:47 AM