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How do I get Verizon long distance repair service when CenturyLink is my local carrier?
ChuckSmith
Newbie
‎10-01-2013 02:51 PM

CenturyLink claims I must call Verizon, but Verizon can not find my account, and therefore can not help.

Verizon says call CenturyLink.

Enough of this dance.

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Re: How do I get Verizon long distance repair service when CenturyLink is my local carrier?
PJL
Master - Level 3
‎10-01-2013 03:18 PM

What problem are you experiencing?

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Re: How do I get Verizon long distance repair service when CenturyLink is my local carrier?
ChuckSmith
Newbie
‎10-01-2013 03:55 PM

I could not place long distance calls.  Incoming long distance calls worked.

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Re: How do I get Verizon long distance repair service when CenturyLink is my local carrier?
ChuckSmith
Newbie
‎10-01-2013 03:56 PM

What I really need is an official support document from Verizon that I can use to force CenturyLink to take the lead on the problem investigation.

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Re: How do I get Verizon long distance repair service when CenturyLink is my local carrier?
PJL
Master - Level 3
‎10-01-2013 06:32 PM
@ChuckSmith wrote:

I could not place long distance calls.  Incoming long distance calls worked.

That sounds like an issue with you service provider, not Verizon.  Your long distance provider may not be set up correctly, or someone may have deleted it.

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