How do you change the number of rings before FIOS goes to voice mail?

[rhc86]

Currently my FIOS residential service picks up voicemail after 4 rings, thereby negating my answering machine on my phone. It is then hit or miss for the system telling me if we have a voice mail. I would prefer to use my phone answering machine

How can I change the number of rings on FIOS to 6-8 more rings, in order for my phone answering machine to pick up?

Thanks

[abhi_col]

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@rhc86 wrote:

Currently my FIOS residential service picks up voicemail after 4 rings, thereby negating my answering machine on my phone. It is then hit or miss for the system telling me if we have a voice mail. I would prefer to use my phone answering machine

How can I change the number of rings on FIOS to 6-8 more rings, in order for my phone answering machine to pick up?

Thanks

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Call your voicemail access phone number and go to settings. There is an option for that.

[Riverroad]

I have the same problem. When I call my voicemail, there is no option to change the number of rings before voice mail picks up. I spent an hour on the phone with Verizon today and all I got was the wrong information. I ended up canceling the voice mail and will just use my answering machine.

[Hubrisnxs]

try this, it used to work

press 58#  (also try *58) and listen for studder dial tone, then enter the number of rings 2-9.

If you have full FDV fios digital voice, then you go to verizon.com/fiosvoice and then you log in there   you can change it if you have fios digital voice. 

otherwise call into tech support to have them change 888-553-1555