Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Thought I turned in a repair order for my landline service via the voice menu system. Had no indication it didn't work properly. Heard all the right things. Of course after wasting one of my two days off from work, no one contacted me or showed up. Called and surprise, surprise, no repair order. "Didn't you get a ticket number?" How am I supposed to know I need a ticket number? A LIVE PERSON COULD TELL ME THAT.
Originally told (by automated) repair would take place between 11:00 AM and 8:00 PM. Now I'm told no one available at 5:30 PM. Why did that change? Why did they promise 8:00 PM?
Now I get to waste my only other day off - not to mention the calls I missed that I was expecting. I'm told repair will take place between 11:00 AM and 8:00 PM TOMORROW. There's the 8:00 PM again. Always promising, never delivering.
Sorry to hear about your repair issue not getting taken care of. Our team would like to help. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.